COMMON QUESTIONS & ANSWERS ========================== This file contains answers to some commonly-asked questions. Please go through all the sections below when you encounter a problem before calling Technical Support. This file contains the following sections: 1. Installing Windows 3.1 Drivers 1.1 Setup Windows 3.1 Drivers Again 1.2 Using DRIVER applet in Control Panel (OEMSETUP.INF) 1.3 General 2. DOS drivers 2.1 Bypass loading of DOS driver 3. General 3.1 Eliminating Unwanted Noises 3.2 Audio Sources Setting 3.3 Playback Digitized Sound Smoothly 3.4 Error message appears when WINSETUP.EXE runs 1. INSTALLING WINDOWS 3.1 DRIVERS 1.1 SETUP WINDOWS 3.1 DRIVERS AGAIN Q1. How can I setup my Windows 3.1 drivers again? A1. You may setup Windows 3.1 drivers again by running INSTALL from your audio directory at the DOS prompt. Select "Setup Windows" and follow the instructions on the screen to complete the setup. 1.2 USING DRIVER APPLET IN CONTROL PANEL (OEMSETUP.INF) Q1. My drivers are not installed when I use the driver applet in Control Panel to add the drivers. What do I do? A1. Before you choose to add any audio drivers, you should first remove all the existing audio drivers shown in the "Installed Drivers List" and then restart Windows. Chances are existing versions of audio drivers are installed when you start-up Windows and cannot be over-written. You must also restart Windows after adding all the drivers for these new drivers to take effect. Refer to your Windows User Reference Manual for more detail on the Driver applet. 1.3 GENERAL Q1. No matter what I try, I can't get sound in Windows. What should I do to fix it? A1. Here are some points you can check: a. If you installed Windows 3.1 using the "Express Installation", Windows scanned your hard disk for programs to be installed. As a result, older versions of the audio applications may have been installed if they were on your hard disk at the time of installation. Please remove these icons. To do this, click on the icon once to select it, then press the delete key. Windows will ask you for confirmation. Repeat the above procedure for each icon. b. Open the Driver applet in Control panel. You should at least have the following driver names in the Installed Drivers list: Voyetra / Sound Blaster SuperSAPI FM Driver Creative Sound Blaster 16 Auxiliary Audio Creative Sound Blaster 16 Wave and MIDI MIDI Mapper Timer [MCI] CD Audio ;this is only for owners of CD-ROM drives [MCI] MIDI Sequencer [MCI] Sound If one or more of the drivers do not exist, you must install the driver(s) using the Driver applet in Control Panel (See your Windows manual for more details). c. Check your SYSTEM.INI by choosing RUN from the File menu of the Program Manager and typing NOTEPAD SYSTEM.INI in the command line box. Examine the [drivers] and [sndblst.drv] sections. They should look something like this: [drivers] Timer=timer.drv Midimapper=midimap.drv Aux=sb16aux.drv MIDI=sb16fm.drv Wave=sb16snd.drv MIDI1=sb16snd.drv [sndblst.drv] port=220 int=5 dmachannel=1 hdmachannel=5 MIDIport=330 d. If Windows refuses to install a device driver or if you get the error message "Device not found" when playing a Wave or MIDI file, or a CD, be sure that you have the following settings in the [mci] section of SYSTEM.INI. [mci] WaveAudio=mciwave.drv Sequencer=mciseq.drv CDAudio=mcicda.drv; this is only for owners of CD-ROM drives If one or more of the drivers do not exist, you must install the driver(s) using the Driver applet in Control Panel (See your Windows manual for instructions). Do not type in the entries into the SYSTEM.INI because the files have to be expanded and installed into your SYSTEM directory by Windows. 2. DOS DRIVERS 2.1 BYPASS LOADING OF DOS DRIVER Q1. I do not wish to load the DOS drivers VIBRA16.SYS and CTMMSYS.SYS at system startup. What should I do? A1. To bypass the loading of the DOS drivers VIBRA16.SYS and CTMMSYS.SYS, press the ALT key during system starts up. Or, you can use a text editor to REM the following lines in your CONFIG.SYS file. These lines load the DOS drivers at system startup. DEVICE=C:\SB16\DRV\VIBRA16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5 DEVICE=C:\SB16\DRV\CTMMSYS.SYS 2.2 LOADING THE DOS DRIVERS Q1. I would like load the DOS drivers everytime at system startup, What should I do to put the entries in my CONFIG.SYS file? A1. Run the program DIAGNOSE in your audio directory with a /A parameter. To do that: 1) Change to your audio directory. 2) Type "DIAGNOSE /A" and press Enter. 3. GENERAL 3.1 ELIMINATING UNWANTED NOISES Q1. When I record in either Windows or DOS, it hisses a lot. What can I do? A1. Using the mixer, adjust the recording volume for your input source to the optimal level. Bringing the record level close to maximum will help to produce noise-free recordings. Also, set the record level for other input sources to zero. This ensures that the only recording is from sources that you want to record. 3.2 AUDIO SOURCE SETTINGS Q1. I can't hear anything from the speakers, but when I run the diagnostic program, it sounds okay. What do I do? A1. Check the mixer settings for the various sources. Use the programs MIXERSET.EXE in DOS or WMIXER16.EXE in Windows to adjust the settings to a higher level. 3.3 ELIMINATING JERKY DIGITIZED SOUND PLAYBACK Q1. The playback sounds jerky. Is my card defective? A1. If you are in Windows, this may be due to your choice of Windows swap file. Temporary swap file tends to be fragmented causing jerky playback. If possible, use a permanent swap file to eliminate this problem. Refer to your Windows manual for instructions on creating a permanent swap file. Loading a disk cache program such as SMARTDRV will also eliminate this problem. To load SMARTDRV, refer to your DOS or Windows manual for instructions. 3.4 Error Message Appears When WINSETUP.EXE Runs Q1. When I start Windows and WINSETUP runs, it gives me a dialog box saying it can't find the environment. A1. The BLASTER environment is not set or is incorrectly set. This program requires that your BLASTER environment is set correctly and tallies with your card. You can type "SET" at DOS prompt to check the environment settings. To ensure that it tallies with your audio hardware, run the program DIAGNOSE.EXE from your audio software directory. ********* End of CQA.TXT *********